Security

Real Time Alerts Made Easy!

At TFed, keeping your information safe is our priority. That’s why we’ve partnered with Fiserv to provide Real-Time Fraud Alerts, a service that helps you quickly identify and respond to suspicious activity on your TFed Debit Card.

How It Works

If suspicious activity is detected on your debit card, Fiserv will contact you immediately. You’ll be asked to confirm whether the transaction is legitimate so we can protect your account without unnecessary delays.

You’ll Receive Alerts By:

• Automated telephone calls, which will provide the ability to reply on your phone
• Automated e-mails, which will provide a phone number to call for verification
• Automated text messages, will provide the ability to reply via text
• Enrollment is required to receive automated text messages. You will receive an automated message to set up Card Fraud Alerts from FiServ to opt in or opt out of these text alerts. 

What Happens Next

If fraudulent activity is suspected when using your debit card, you will be notified by Fiserv and have the option to state whether this activity is fraudulent or not.

• If you confirm the transaction is fraudulent, your card will be temporarily blocked to prevent further activity.
• If the transaction is legitimate, your card will remain active, and no further action is needed.

Important Reminders

• TFed’s fraud alert service is operated by Fiserv on our behalf.
• If you’d prefer not to confirm transactions through Fiserv, you may contact TFed directly at (508) 824-6466 during regular business hours.
• If we cannot reach you or receive a response, your debit card may be restricted until the activity is verified.
• Keep your contact information up to date to ensure you never miss an alert.

If you have any questions please call (508) 824-6466 and speak with a Member Service Representative today.