We continue to receive reports from some of our members stating that they have received a phone call and/or text message appearing to be from TFed regarding an issue with your account. Please be aware that these communications are fraudulent and are not being made by TFed.
If you've received any message or call, please do not respond and do not provide personal information.
If you have provided any of this information, please contact a TFed representative immediately at (508) 824-6466. You can also use the TFed Mobile App or TFed Card Control App to temporarily block your debit card.
If you are ever in doubt about the authenticity of a communication that you receive from us, please call us directly at (508)824-6466.
As fraud concerns continue to rise, TFed wants to make sure that our members know how to protect themselves in case of identity theft, fraud and beyond. Knowing how to protect your personal information can help you to reduce your risk of falling victim to these events.
According to the Federal Trade Commission (FTC) there are four main ways to do it:
There's also four signs to watch for to determine if you're being scammed:
TFed offers many options to allow you to monitor your accounts regularly to spot any unauthorized charges. You can do this with Online & Mobile Banking. You can also utilize our TFed Card Control app to control your Debit Card usage and receive instant alerts when your card is used. We also offer Real-Time Fraud Alerts to alert you when a potentially fraudulent transaction has been attempted on your card.
It is TFed's policy to NEVER ask for member information via email, text message or Automated Services. When in doubt, do not provide any information and give TFed a call immediately at (508) 824-6466.
Use the links under Additional Information to find tips and links as well as some information about the policies & procedures we have in place to protect your information.
